# IBM Services Essentials

<!-- Generated by tools/catalogue/generate.py from flow.service.workflow 5.0.0-beta.39. Don't edit by hand. -->

# IBM Services Essentials

The IBM Services Essentials category has 3 tasks. Each entry shows the task's latest revision, the one the palette adds. See [Reading an entry](https://www.useboomerang.io/docs/flow/main/catalogue/overview#reading-an-entry).

> [!WARNING]
> These tasks call IBM Services Essentials services. They work only on a Flow installation that runs inside IBM Services Essentials.

## Create Support Center Ticket

Creates a support center ticket. Should be used when you got a problem, found a bug or just need some help

- **Slug:** `create-support-center-ticket`
- **Type:** `template`
- **Revision:** 1
- **Image:** Default task image.

> [!NOTE]
> Works only on a Flow installation that runs inside IBM Services Essentials.

**Parameters**

| Label | Name | Type | Required | Default | Helper text |
| --- | --- | --- | --- | --- | --- |
| Support Center URL | `url` | URL | Yes |  |  |
| Access Token | `accessToken` | Secured | Yes |  |  |
| Ticket Owner Id | `ownerId` | Text | Yes |  | The owner id of the ticket |
| Team Id | `teamId` | Text | No |  | Set the team id the ticket is related to |
| Catalog item | `catalogServiceId` | Text | No |  |  |
| Subject | `subject` | Text | Yes |  | What's this ticket about? |
| Description | `description` | Text Area | Yes |  | Give us all the details |
| Ticket Type | `type` | Select | Yes |  |  |

No results.

## Send Platform Email

Send Email to Member with Subject and Message

- **Slug:** `send-platform-email`
- **Type:** `template`
- **Revision:** 2
- **Image:** Default task image.

> [!NOTE]
> Works only on a Flow installation that runs inside IBM Services Essentials.

**Parameters**

| Label | Name | Type | Required | Default | Helper text |
| --- | --- | --- | --- | --- | --- |
| URL | `url` | Text | Yes | `http://ess-core-services-messaging/messaging/mail/event` | Endpoint to the internal platform service |
| To | `to` | Text | No |  |  |
| Subject | `subject` | Text | No |  |  |
| Message | `message` | Text Area | No |  |  |

No results.

## Send Platform Notification

Send platform notification to user or team

- **Slug:** `send-platform-notification`
- **Type:** `template`
- **Revision:** 2
- **Image:** Default task image.

> [!NOTE]
> Works only on a Flow installation that runs inside IBM Services Essentials.

**Parameters**

| Label | Name | Type | Required | Default | Helper text |
| --- | --- | --- | --- | --- | --- |
| URL | `url` | Text | Yes | `https://ess-core-services-notifications/notifications/submit` | Endpoint to the internal platform service |
| Target | `type` | Select | No |  |  |
| User or Group | `target` | Text | No |  |  |
| Title | `title` | Text | No |  |  |
| Message | `message` | Text Area | No |  |  |

No results.